Thursday, July 8, 2010

Ravenous Romance, Buying E-books in General, and Customer Service

Though I've been published by all the lgbt print publishers, in the past two years my work has been focused between two e-publishers, and And every now and then I like to post about a few things that readers ask me on facebook and other social networks.

First, as far as Ravenous Romance and Love You Divine go, I love being published by both. I've been with Love You Divine for about four years, and with Ravenous for about two. My work with Ravenous tends to be more on the romance novel side, and with Love You Divine I lean more toward erotic short story stand alones. I like to keep the distinction clear, so readers know what they are buying. Other authors are always asking what it's like to work for these publishers. They send me nice private messages all the time. And I always answer the same way: I enjoy working for them, I enjoy having my books published by them, and everyone I work with is an absolute professional. So if there are any authors out there reading this post and they are thinking of submitting work to either Ravenous or LYD, I can't recommend them enough.

The other area where I receive a great deal of messages has to do with purchasing e-books. People write me and tell me they can't sign in, or they can't sign out, or they can't download the books. The problems are numerous; the solutions are always simple. I pass the messages on to the publisher and they are more than willing to assist. This is a part of customer service, and the publisher wants to know. Buying e-books is still a new thing to many readers, and it's not always simple. I know from my own purchasing experience it can be daunting at times. But publishers, authors, and editors are always willing to help. So don't be afraid to ask and don't be shy about contacting authors when there are problems buying e-books. I've even been known to send a complimentary e-book to people who have had problems.

And finally, I'd like to speak in general terms about all e-publishers. The one thing I'd like to emphasize to other authors deals with hearsay. In other words, don't listen to people who are not affiliated with an e-publisher. Online rumors have a way of taking off and growing. I've seen them, I've read them, and they always make me laugh. Most of the time these online rumors aren't true. If you want to know something about a particular publisher before you submit work, contact one of the authors or someone associated with the publisher. I know I'm always willing to help and offer advice, and all the authors I know at the publishers where I work are willing to do the same.

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